Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how Crystal Quarter Hospitality Limited (“Crystal Quarter”, “we”, “us” or “our”) handles personal information collected through the website crystalquarter.com (the “Site”). We are committed to protecting your privacy and to handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles.

By using this Site or submitting an enquiry through it, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site or provide your personal information to us.

Who we are

The entity responsible for your personal information is Crystal Quarter Hospitality Limited, which operates Crystal Quarter, an independent guide to hotels in Auckland, based at 161 Quay Street, Auckland Central, Auckland 1010, New Zealand. You can contact us about any privacy matter using the details in the “How to contact us” section below.

Information we collect

We only collect personal information that is necessary for the purposes described in this policy. Depending on how you interact with us, this may include:

• Enquiry details — your name, email address, telephone number, preferred stay type and date, and any message or preferences you choose to share when completing our enquiry form.
• Booking enquiry details — information you share when you ask us about a hotel or a stay.
• Technical and usage data — information collected automatically through cookies and similar technologies, such as your device type, browser, approximate location, pages viewed and how you reached the Site. This is collected only where you have given consent. See our Cookie Policy for details.

You are not required to provide personal information to browse the Site. However, if you do not provide the information requested in the enquiry form, we may be unable to respond to your enquiry or arrange your stay.

How we use your information

We use personal information for the following purposes:

• To respond to your enquiries and provide the information you request.
• To respond to your enquiry and, where relevant, point you to a suitable hotel.
• To communicate with you about your enquiry, including any follow-up.
• To operate, maintain, secure and improve the Site and our services.
• With your consent, to measure website traffic and the effectiveness of our marketing through analytics and advertising tools.
• To comply with our legal obligations and to protect our legitimate business interests.

Cookies, analytics and advertising

Our Site uses cookies and similar technologies. Necessary cookies are required for the Site to function. Analytics and advertising cookies — including Google Analytics and Google Ads — are used only after you give consent through our cookie banner, which operates with Google Consent Mode. Until you consent, these tools are set to a denied state and do not store or share analytics or advertising data. You can change your choice at any time using the “Cookie settings” link in the footer. For full details, please read our Cookie Policy.

Disclosure of your information

We do not sell your personal information. We may share it only as needed for the purposes above, including with:

• Service providers who help us operate the Site and our business, such as hosting, IT, communications and, where you have consented, analytics and advertising providers including Google.
• Professional advisers and authorities where required to comply with the law, enforce our terms, or protect the rights, safety and property of Crystal Quarter, our guests or others.

Some of these providers — including Google — may store or process information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information remains protected in a manner consistent with the Privacy Act 2020.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. While we work to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to maintain our business records, and to meet our legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Your rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by law.

Children and age

Crystal Quarter is an independent guide intended for an adult audience aged 18 and over. This Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

Third-party links

This Site may contain links to third-party websites, such as Google’s privacy resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any website you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

How to contact us

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response to a privacy concern, you have the right to contact the Office of the Privacy Commissioner of New Zealand.

Crystal Quarter is an independent informational guide for readers aged 18 and over. This Site is for informational purposes only and does not offer online gambling, betting or cash prizes.